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Annoyed piss;' of never
http://byap.backyardmagazines.com/forum/viewtopic.php?f=5&t=10014		 Page 1 of 2
Author:  Food&Fish [ Jun 29th, '11, 17:47 ]
Post subject:  Annoyed piss;' of never
jees how do you get good service
As you may know i have had trouble with my internet
so i went in and signed up for adsl 2 package home phone mobile ect from telstra saturday swinging over from my current provider speed of 250 what ever to 1500 whatever so a lot faster
rang tonight to see the progress
Sorry sir you dident aggree to the terms so it was cancelled
I didend do anything the dickhead in the office did it all on the computer
So it looks like i go down there tomorrow morning and bang a few heads together
Author:  Zman [ Jun 29th, '11, 17:55 ]
Post subject:  Re: Annoyed piss;' of never
F&F pm me your phone number or address and i will check whats available in your area if you want. Telstra should always be the last option :evil:
Author:  BullwinkleII [ Jun 29th, '11, 18:07 ]
Post subject:  Re: Annoyed piss;' of never
I paid only 1 bill for the entire 2 year contract I was with telstra. Home phone and wireless internet. That one paid one was an accident, not because they did anything right or anything. In the early days I said, I'd start paying if they showed me one good month in a row :) they never did. Foiolishly the people the ombudsman sent me to aggreed that that was fair. :)

One guy agreed to have my bills sent to his desk, then moved on, and my bills were just binned for a few months :) He had put a stop action on suspension of service, and it didnt get taken off :) That bit was great, because I didnt need to sit on hold for 10 hours every month when my bills came through.

Actually it was only 1 year and 11 months as I got out of the contract when I found out I was moving.

Telstra is yukky and I can prove it in court.

I have all the notes from the threatened class action if there is a budding lawyer that wants to make a name for themselves.

If you are on mobile internet you dont ever need to pay a bill due to a billing error that I call telstra's every second month service contract. I even have their internal name for the error :)
Author:  Food&Fish [ Jun 29th, '11, 18:09 ]
Post subject:  Re: Annoyed piss;' of never
The problem with the current service becides beeing slow theres a line problem and my current provider said telstra will take a month to look at it telstra said if i was with them they would look at it the next working day
Author:  BullwinkleII [ Jun 29th, '11, 18:13 ]
Post subject:  Re: Annoyed piss;' of never
I dont think they can say that.

I had I guy come out with in 3 day once tho. He said "Yep. Its broken" then they came back within 4 weeks :)
Author:  Zman [ Jun 29th, '11, 18:13 ]
Post subject:  Re: Annoyed piss;' of never
Food&Fish wrote:
The problem with the current service becides beeing slow theres a line problem and my current provider said telstra will take a month to look at it telstra said if i was with them they would look at it the next working day


Your current provider is taking the piss. I work for an ISP that gets wholesale from optus, and faults get raised to telstra if optus techs cant fix it within 1-2 days usually.
Author:  Food&Fish [ Jun 29th, '11, 18:17 ]
Post subject:  Re: Annoyed piss;' of never
My current provider is aussie pc shop when they first started it was good for the first 2 years
Author:  Jamey [ Jun 29th, '11, 18:20 ]
Post subject:  Re: Annoyed piss;' of never
Iv been with iinet for 3 years now, we have had line issues (due to 6 houses being built in the street, it got pulled out then it got severed etc)

each time i rang iinet who rang telstra who were out to fix it within 24h.

Never had any other issues i rate iinet 10/10
Author:  mantis [ Jun 29th, '11, 18:21 ]
Post subject:  Re: Annoyed piss;' of never
We are with optus and have no complaints
Author:  dustintheshelves [ Jun 29th, '11, 19:39 ]
Post subject:  Re: Annoyed piss;' of never
Line rental Telstra homeline budget, ISP Internode ADSL2+. Rarely a problem, if there is, I get Telstra to fix the line.
Author:  Outbackozzie [ Jun 29th, '11, 20:24 ]
Post subject:  Re: Annoyed piss;' of never
Telstra is 100% not allowed to tell you that you line would be fixed quicker if you had ADSL with them. This is totally not allowed, and is frowned apon very heavily by the TIO. It is one of the reasons that the Wholesale and Retail arms of telstra were forced to split apart.

And Telstra suck too. Whatever plan you are going onto, you could get the same plan for around 50 to 75% of the price from other suppliers with much better service.
Author:  dustintheshelves [ Jun 29th, '11, 20:33 ]
Post subject:  Re: Annoyed piss;' of never
They're not allowed to, but it's obvious that's the way it happens...
Author:  Bushy [ Jun 29th, '11, 21:44 ]
Post subject:  Re: Annoyed piss;' of never
C'mon guys, lets not rubbish Telstra....everyone change back to Telstra....Telstra is the best !!!!!

I've gotta do something, my Telstra shares are sinking faster than Julia Gillards popularity !!!

And if anyone laughs at me for still having Telstra shares....I'll...I'll.....unfriend them !!!
Author:  Food&Fish [ Jun 30th, '11, 02:17 ]
Post subject:  Re: Annoyed piss;' of never
dustintheshelves wrote:
They're not allowed to, but it's obvious that's the way it happens...

They mitent be allowed to but i tell the exact words were seeing you are with somebody else i cant help if you were with us we would fix it the next working day
Author:  TEA20 [ Jun 30th, '11, 07:07 ]
Post subject:  Re: Annoyed piss;' of never
I can't even get ADSL because of our phone lines... but because of the Phone line condition around our area Im happy Im not using it,always being repaired and if everyone in our street picked up the phone to dial out at the same time some of us wouldn't get a line (paired gains system where T uses one line for multi houses :upset: )
So we use Bigpond 3G wireless, sure we dont get the same down load limits as ADSL but never goes off when the phone lines are down
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